Delivery & Returns Information
UK Delivery: We Offer Click & Collect from our Buckingham Shop/Showroom or Postage from £3.45 to £50.00 depending on size. This is a Royal Mail service or Courier , normally dispatched within 3-5 working days unless item being ordered in. Local FREE Delivery Service is also available for larger items within 20 miles of Buckingham.
International Delivery: Please call or email us for a postage estimate
Some particular products or ranges may have a longer lead time and need to be ordered in, if this is the case you will be notified on the product description page. Some of our Website Only Items apply to this and can take 1-4 weeks maximum to be delivered.
We only currently dispatched within the UK, but if you require a delivery to be made outside of the UK, please send your requirements and contact details to our email address and a member of the team will in touch re a delivery quote. (email: firstname.lastname@example.org).
All payments made through this site are processed by the payment gateway which has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process. (please note that we do not accept Amex).
We want you to love every product you purchase from us, but we do understand that on occasion you may want to return an item. If for any reason you are unhappy with your purchase, please return the product(s) in the condition and packaging they were sent to you in within 14 days of receipt.
Used or customer-damaged goods cannot be refunded or exchanged. To arrange a return please contact us on 01280 814409.
If your product(s) arrive damaged please call us on 01280 814409 so that we can arrange a replacement, alternative item or refund.
All returns must be sent to 26 Balmer Cut, Buckingham, MK18 1UL. We advise that returns are sent via recorded delivery for your peace of mind. Please note that we will not reimburse any return postage & packaging costs.
Please take care to fully inspect your items to ensure you are happy with them before disposing of packaging as failure to do so may result in us being unable to refund you.
Upon satisfactory receipt of any returns we will make a refund of the purchase price paid for the item, but will not refund either the cost of delivery charged by us or the cost for you to return the item.
These terms do not affect your statutory rights.